Skip to content
  • Subscribe
  • FR
  • Light Dark
  • About us
  • What we do

      Financial services

      • Agriculture and food systems
      • Banking, financial services, insurance
      • Community and livelihood
      • Climate change and sustainability
      • Central banks
      • Evidence and impact measurement
      • Ethical AI and data solutions

      Financial services

      • Agriculture and food systems
      • Banking, financial services, insurance
      • Community and livelihood
      • Climate change and sustainability
      • Central banks
      • Evidence and impact measurement
      • Ethical AI and data solutions

      Emerging areas

      • FinTech, digital lending, and platforms
      • Gender equality, disability, and social inclusion
      • Health and nutrition
      • Inclusive insurance
      • Microfinance
      • MSME development
      • Startup innovation and acceleration

      Emerging areas

      • FinTech, digital lending, and platforms
      • Gender equality, disability, and social inclusion
      • Health and nutrition
      • Inclusive insurance
      • Microfinance
      • MSME development
      • Startup innovation and acceleration

      Government

      • Smart governance
      • Social protection
      • Skilling and jobs
      • Technology and digital public infrastructure
      • Water, sanitation, and hygiene
      • Youth

      Government

      • Smart governance
      • Social protection
      • Skilling and jobs
      • Technology and digital public infrastructure
      • Water, sanitation, and hygiene
      • Youth

      Evaluation

    Featured Insights

    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

  • Expertise

      Financial services

      • Capacity building
      • Channel development
      • Design thinking and innovation
      • Institutional development

      Financial services

      • Capacity building
      • Channel development
      • Design thinking and innovation
      • Institutional development

      Emerging

      • Marketing and communication
      • Policy and regulation
      • Product development
      • Program management

      Emerging

      • Marketing and communication
      • Policy and regulation
      • Product development
      • Program management

      Goverment

      • Responsible financial systems
      • Research
      • Risk management
      • Strategy development

      Goverment

      • Responsible financial systems
      • Research
      • Risk management
      • Strategy development

    Featured Insights

    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

  • Library
  • Our clients and partners
  • Proposals
  • Careers at MSC
  • Contact us

Category: Blog

Christine Gachui

Whose Customer is it Anyway? Ensuring Every Customer is King

When you buy a bottle of Coca-Cola, are you buying it from the store or...

Apr 22, 2015

Doreen Ahimbisibwe and Mike McCaffrey

Anchoring Agent Commissions: How Much is Enough?

How much does an agent need to earn to be satisfied, and stay motivated enough...

Apr 7, 2015

Doreen Ahimbisibwe

Bending the Rules for Better Customer Service is probably a...

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...

Mar 20, 2015

Leena Anthony and Karthik Balasubramanian

The Better Service Agents Provide, The More Business They Do

The blog states that the better services provided by the mobile money agents has a...

Mar 18, 2015

Graham Wright

“Clients Should Be At The Centre Of Your Business” –...

The more you engage with customers the clearer things become and the easier it is...

Mar 18, 2015

Maha Khan and Ghiyazuddin Mohammad

Indonesia: The Quiet before the Storm

Lessons from our Agent Network Accelerator Survey – Indonesia Country Report – Launched February 2015 Click...

Feb 25, 2015
  • 1
  • …
  • 86
  • 87
  • 88
  • 89
  • 90
  • …
  • 105
Subscribe to us now

Join our community and be the first to get exclusive updates of our work and more. Subscribe now and become part of our vibrant network!

Sign up now
Our brands
  • m4d
msc-white-logo

MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance
  • Government and regulators
  • Water, sanitation, and hygiene
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible financial systems
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

© 2025 MicroSave Consulting (MSC)

  • Terms of use
  • Privacy policy
  • Certifications
  • Code of business conduct
  • Quality assurance
This site uses cookies, by continuing your navigation, you agree with our Cookie Policy.