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Category: Blog

Ghiyazuddin Mohammad and Grace Retnowati

Draft branchless banking regulations in Indonesia – A review

This note provides an analysis of the draft regulations of branchless banking based on MicroSave’s...
Sep 18, 2014

Lokesh Singh and Reema Arora

Communication – The Achilles heel of direct benefit transfers –...

This blog highlights how poor and often contradictory communication is leading to mass confusion and...
Sep 11, 2014

Lokesh Singh and Reema Arora

Communication – The Achilles heel of direct benefit transfers –...

MicroSave strongly believes that an integrated communication approach should be the starting point of large...
Sep 9, 2014

Lokesh Singh and Nishant Kumar

Mobile money and microfinance: A match made in heaven or...

Though most of the microfinance and mobile money partnerships have failed to scale-up in India,...
Sep 9, 2014

Nishant Kumar, Akhand Tiwari and Nitish Narain

How to make financial education better… maybe

Is financial education or financial literacy a branding problem? Here the authors suggest some alternative...
Sep 8, 2014

Graham Wright and David Cracknell

Customer service – More than just smiles

What role does customer service play for any market-led financial institution? Here the author shows...
Aug 28, 2014
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
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  • Partners

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