This Note highlights the relationship between responsible finance, social performance management and client protection and...
Veena Yamini, Shayandeep and Ritika Srivastava
This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...
Anurodh Giri, Sonal Agrawal and Jesila Ledesma
This Note highlights the steps required to implement the ServQual tool, the rigorous process taken...
Puneet Chopra, Nitish Narain, Abhay Pareek, Nishant Kumar, Sharad Bangari, Sonal Agrawal, Akhilesh Singh and Ritika Srivastava
There has been a growing debate on whether greater integration and interoperability of banking and...
Premasis Mukherjee and Jitendra Balani
Insurance sourcing through bank agents is becoming increasingly popular. This Note suggests one perspective- how...