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Theme: Social Performance Management
Building a Business Case for Women Agents
Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]
Oct 18, 2016
Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 2
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 2 of this BN explains the last two pillars viz. staff involvement and investment in resources.
Jul 13, 2016
Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 1
Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 1 of this Briefing Note (BN) explains the first two pillars viz. Board commitment and management’s role.
Jul 12, 2016
Building MIS Capacity for Social Performance Reporting
This Briefing Note describes the processes that ASKI followed to determine MIS requirements and the initial steps that were taken in 2014 to improve the MIS.
Jul 28, 2015
Reinforcing the Role of the Board in Social Performance Management
This second Briefing Note from this project describes the work done with the Board at ASKI. (BN 1- http://bit.ly/1IQKCcE). This BN speaks of how ASKI brought their Board on board!
Jul 21, 2015
The Health & Profitability of Agent Networks in Tanzania
This presentation was conducted during the launch of our Tanzania Agent Network Accelerator report.
Jun 15, 2015