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Theme: Social Performance Management

Building a Business Case for Women Agents

Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]

Oct 18, 2016

Vera Bersudskaya

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Oct 18, 2016

Vera Bersudskaya

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Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 2

Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 2 of this BN explains the last two pillars viz. staff involvement and investment in resources.

Jul 13, 2016

Angela Wambugu and Sunil Bhat

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Jul 13, 2016

Angela Wambugu and Sunil Bhat

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Institutionalising Social Performance Management In Financial Institutions: What Does It Take? – Part 1

Implementing social performance management (SPM) in microfinance institutions (MFIs) has challenges. The Part 1 of this Briefing Note (BN) explains the first two pillars viz. Board commitment and management’s role.

Jul 12, 2016

Angela Wambugu and Sunil Bhat

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Jul 12, 2016

Angela Wambugu and Sunil Bhat

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Building MIS Capacity for Social Performance Reporting

This Briefing Note describes the processes that ASKI followed to determine MIS requirements and the initial steps that were taken in 2014 to improve the MIS.

Jul 28, 2015

Jesila Ledesma, Amina S Mendez and Liezl Engracia

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Jul 28, 2015

Jesila Ledesma, Amina S Mendez and Liezl Engracia

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Reinforcing the Role of the Board in Social Performance Management

This second Briefing Note from this project describes the work done with the Board at ASKI. (BN 1- http://bit.ly/1IQKCcE). This BN speaks of how ASKI brought their Board on board!

Jul 21, 2015

Lalaine Joyas and Amina S Mendez

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Jul 21, 2015

Lalaine Joyas and Amina S Mendez

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The Health & Profitability of Agent Networks in Tanzania

This presentation was conducted during the launch  of our Tanzania Agent Network Accelerator report.

Jun 15, 2015

Mike McCaffrey

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Jun 15, 2015

Mike McCaffrey

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