Dorieke Kuijpers, Vera Bersudskaya and Maha Khan
The research focuses on operational determinants of success in agent network management, specifically: network structure,...
The blog Thoughts on DFS in “Europe Minus Infrastructure” states the recent developments and the...
Ignacio Mas and Mike McCaffrey
Agents are critical to the customer experience of digital money services because they represent the...
Ignacio Mas and Mike McCaffrey
In this report Ignacio Mas and Mike McCaffrey document the variety of ways in which...
The two blog series stresses that the key customer risk mitigation issues turn out to...