This note presents and discusses following issues: why institutions upgrade, avoiding introductory problems by institutions,...
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick
This note discusses process mapping - a technique that makes workflows visible. This note outlines...
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Chassin and Graham Wright
Under its Action Research Programme, MicroSave learns and disseminates lessons relating to market-led microfinance. This...
A key challenge for many financial institutions is to provide high quality services at a...
A key challenge for financial institutions serving the low-income market is how to optimise branch...