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Tag: BC agents in India

Course for Business Correspondents (BC) in the Indian banking scenario

Interest in agent banking continues to soar across emerging markets. Financial institutions see this as a way to grow and serve their customer base cost-effectively beyond the coverage offered by bank branches.

May 16, 2022

MSC

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May 16, 2022

MSC

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A toolbox for business correspondent agents for better customer engagement

MSC and FIA Global developed and tested a toolbox of behavioral change communication tools to help agents build awareness, and enhance uptake of government-backed insurance products by low-and moderate-income (LMI) people in India.

May 16, 2022

Mimansa Khanna and Sombul Munshi

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Mimansa Khanna and Sombul Munshi

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Testing a behavioral design approach to deliver product information at agent outlets

Low- and moderate-income (LMI) Indians have limited customer awareness and behavioral biases, which affect how well they take to government-backed insurance products at agent outlets. This blog discusses an innovative experiment conducted by MSC and FIA Global on a communication toolbox for business correspondent agents.

May 16, 2022

Akhand Tiwari, Mimansa Khanna and Sombul Munshi

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Akhand Tiwari, Mimansa Khanna and Sombul Munshi

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Banking Correspondent (BC) Agent incentives – Eko India financial services

Incentives play a key role in driving business, motivation, and usage of an agent network manager’s platform. This video looks at a leading FinTech platform—Eko and shares lessons on how the change in its incentive structure impacted its large agent network.

Apr 21, 2022

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Apr 21, 2022

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Role of technology in scaling up the BC Sakhi network in Uttar Pradesh: A lesson for other states

The case study charts how Uttar Pradesh State Rural Livelihoods Mission (UPSRLM) used technology to strengthen the BC Sakhi network in the state. It used technology to select, train, and operationalize BC Sakhis rapidly at the Gram Panchayat level to improve the status of financial inclusion among rural adults.

Apr 19, 2022

Shobhit Mishra, Piyush Poddar and Ravi Kant

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Apr 19, 2022

Shobhit Mishra, Piyush Poddar and Ravi Kant

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“Train me like this”: Lessons from the pilot on IIBF BC/BF certification

Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.

Jan 21, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

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Jan 21, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

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