Tag: Digital Financial Services (DFS)

Digital Financial Services (DFS) is growing rapidly in Indonesia. However, agent and account activity remains low at around 20%. Further, awareness about mobile money/digital financial services is also low 8%. One of the key reason for low activity and limited uptake is that the products/services offered through digital channels do not meet the needs of […]

In 2009, Pakistan spearheaded the over the counter (OTC) transaction revolution. But in the summer of 2017, the digital financial services (DFS) landscape may experience a watershed moment. In June 2016, the State Bank of Pakistan (SBP) announced that as of July 2017, all branchless banking players offering OTC transactions will be required to use […]

The Helix Institute of Digital Finance recently concluded the second wave of Agent Network Accelerator (ANA) study in Bangladesh which found signs of growth in the digital financial services landscape in Bangladesh on all the key performance metrics*. Thsi this blog to understand why we feel that Bangladeshi market is poised for the next level of digital financial services. S

When it comes to fraud in digital financial services (DFS), stories from Uganda will surely arise: This blog proposes five avenues where DFS providers can step up the fight against fraud in DFS.

OTC transactions are one of the most contentious issues in digital financial services (DFS). Some argue that OTC can decrease provider profitability, stymie product evolution, and can lead to unregistered transactions increasing the risk to terrorism financing and money laundering.This blog seeks to demystify one of the five concerns by analysing evidence from ANA research countries: OTC can prevent product evolution.

This note focuses on the four critical areas that are significant to customer-centricity of mobile money wallets. It looks at major barriers that have an adverse impact on the uptake of mobile money in India