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Tag: KCB M-PESA
Where credit is due – Customer experience of digital credit in Kenya
The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.
Mar 22, 2017
Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa
Mar 22, 2017
Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa
Debunking the Myth of OTC
OTC transactions are one of the most contentious issues in digital financial services (DFS). Some argue that OTC can decrease provider profitability, stymie product evolution, and can lead to unregistered transactions increasing the risk to terrorism financing and money laundering.This blog seeks to demystify one of the five concerns by analysing evidence from ANA research countries: OTC can prevent product evolution.
Jun 20, 2016
Maha Khan and Anup Singh
Accelerating agent banking in Kenya – Part two
The Helix Institute of Digital Finance recently launched the Kenya Country Report 2014 as part of their Agent Network Accelerator (ANA) project which aims at increasing global understanding of how to build and manage sustainable digital financial services (DFS) networks. In this two-part interview, Dorieke Kuijpers, Research Project Manager at the Helix Institute and co-author of the report, provides insight into the ANA project and the Kenya country report
Nov 13, 2015