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Tag: Mobile banking

Krishna Thacker and Raunak Kapoor

Process Mapping for Mobile Banking Initiatives

This Note focuses on the intricacies involved in conducting a process mapping exercise for mobile...
Dec 6, 2011

Alphina Jos and Graham Wright

Beyond Remittances: How to Expand Your Mobile Money Product Suite

This Note discusses Remittance, the most common entry point for mobile money systems as it...
Nov 28, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Customer Satisfaction in Agent Banking

This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...
Nov 21, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Channel Satisfaction in Agent Banking

This Note covers the major areas where an agent's input would be valuable to ANMs...
Nov 17, 2011

Nitin Garg and Shivshankar V

Incentivising E/M-Banking Agents

This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types...
Nov 15, 2011

Nitin Garg and Shivshankar V

Incentives for E/M-Banking Customers to Drive Usage

This Note looks at various ways of incentivising customers to increase the uptake and use...
Nov 14, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
  • Agriculture and food systems
  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
  • Evidence and impact measurement
  • Financial services
  • Digital financial services
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  • GEDSI
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Expertise
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  • Marketing and communication
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  • Program management
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  • Responsible financial systems
  • Risk management
  • Strategy development
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