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Tag: MTN
Designing User-Friendly USSD Interface for Digital Financial Services
This note focuses on key user insights explaining the preference for USSD, which should remain the core focus area for providers while designing the interface of their access channel.
Apr 7, 2017
Predictions for Regulators of Digital Financial Services
The author predicts the future of mobile money based on his experiences, market insights and observations from working many years within the mass financial sectors and in Digital Financial Services.
Apr 4, 2016
Risk Management in Digital Financial Services
With the gradual move towards digital financial services, risk in this space is also growing. In this video, MSC’s DFS expert, Soumya Harsh Pandey, highlights different types of risks being faced by digital financial service providers and clients; and possible mitigation steps. This video is therefore, an attempt to raise awareness about these risk so […]
Feb 3, 2014
Incentivising E/M-Banking Agents
This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types of incentives and experience across different e/m-banking deployments.
Nov 15, 2011
Pricing for E/M-Banking
This Note discusses customer perceptions around some of the key pricing issues for banks while implementing agent-based banking.
Nov 10, 2011
Pricing Mobile Banking Services
This Note examines perceptions of transaction v. ledger fees and poor people’s willingness to pay for agent-based financial services delivered in their villages.
Nov 7, 2011