Over the Counter (OTC) Money Transfer in India: Mapping the Customer Experience (CX)
The blog maps the customer’s experience (CX) while conducting over the counter transactions in India.
Feb 23, 2016
Over the Counter (OTC) Money Transfer in India: The Remittance Silver Bullet for Migrants
The blog defines the over the counter (OTC) money transfer in India. The authors elaborately describe the experience of customers using OTC remittance services in India.
Feb 19, 2016
Non-bank-bank partnerships: Break-ups, new dates on the cards?
Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]
Aug 12, 2014
Structuring and Managing Agent Network – II
The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.
Nov 1, 2012
Remittances: The Evolving Competitive Environment
This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Get our updates straight in your inbox!