Bundling agriculture insurance with other services that form part of the agricultural value chain, like credit and farming inputs, is emerging as a solution to help make insurance more tangible and get better outreach and scale faster, manifesting into better economic and social outcomes. A key insight emerging from the cases analysed is that, to […]
In a newly released paper from the Helix Institute of Digital Finance, titled, Redesigning Digital Finance for Big Data, we begin by offering a framework of analysis for understanding the myriad of different players in the fintech world. This paper goes on to suggest important strategies that digital finance providers (mobile network operators [MNOs], banks and third parties) […]
Are good banking systems and processes enough to entice customers?
A middle tier emerging bank wanted to service the Medium and Small Enterprise customer segment. While working with them, our learning was that the seemingly best products, processes, resources etc. might look good at a strategic level but it is bound to low adoption (fail) if not integrated with the human factors; their preferences, behaviour […]
MicroSave has two decades of experience in Human-centred Design and developed over 200 financial products. Through this journey, we believe that understanding both demand side and supply side is critical.
Digital Financial Services (DFS) is growing rapidly in Indonesia. However, agent and account activity remains low at around 20%. Further, awareness about mobile money/digital financial services is also low 8%. One of the key reason for low activity and limited uptake is that the products/services offered through digital channels do not meet the needs of […]