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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
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    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
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Tag: Qualitative research

Akhand Tiwari, Akhilesh Singh, Mukul Singh and Nitish Narain

Role of information sources in financial capability

The key to understanding poor people’s financial management is to understand how they make decisions...

May 24, 2013

Veena Yamini, Shayandeep and Ritika Srivastava

What Makes ServQual a Distinctive Tool for Client Protection?

This Note discusses the MicroSave CPP ServQual tool further and highlights what makes it a...

Jul 12, 2012

Anjaneyulu Ballem, Denny George, Ghiyazuddin Mohammad and Raunak Kapoor

What are clients doing post the Andhra Pradesh MFI crisis?

MicroSave conducted this study to examine the impact of the Andhra Pradesh crisis on borrowers,...

Nov 1, 2011

Graham Wright

Are You Poor Enough?: Client Selection by Microfinance Institutions

His note addresses the issue of client selection by MFIs.

Mar 1, 2011
Video

MSC

Who is a Good Client?

In this video, Equity Bank loan officers discuss the qualities they seek in a Biashara...

Aug 4, 2008

Peter Mukwana

Feedback loop analysis: Key lessons in the financial service delivery

This paper shares key issues on feedback loop analysis drawn from MicroSave’s experience under its...

Mar 1, 2006
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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  • Climate change and sustainability
  • Ethical AI and data solutions
  • Enterprise & livelihood
  • Evidence and impact measurement
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Expertise
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