Tag: Service delivery mechanisms

Though most of the microfinance and mobile money partnerships have failed to scale-up in India, it is helpful to understand the challenges. This blog studies such partnerships in India share key takeaways.

What role does customer service play for any market-led financial institution? Here the author shows why excellent customer service must be a “prime directive” for any market-led financial institution.

In this podcast, Sakshi Chadha and Nicola Giordano explain the transformative potential of cash transfers around the world. In particular, they focus on how digitisation of cash transfers can bring improvements in process delivery, hence realising development outcomes more efficiently and effectively. To achieve this aim, MSC is currently engaged with CICO networks in the roll […]

Mobile insurance is emerging as the newest distribution in insurance and microinsurance. In this podcast, MSC’s expert Premasis Mukherjee (Microinsurance domain) discusses the possibilities and challenges of mobile insurance including over the counter and bank-agent based distribution channels across the globe. He emphasises that a mobile insurance product or programme can sustain only if there […]

This Note examines myths around the design of financial education programmes, and discusses the KSAP framework for designing these programmes.

The E/M-Banking Booklet – Volume III is the seventh publication under the (OPE) Series. This compendium mines MicroSave’s rich experience including the acclaimed analysis of dormancy in India.