Where credit is due – Customer experience of digital credit in Kenya
The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.
Getting it right: Why counting mobile money agents accurately matters
A person cannot decide to use a financial service until it has been extended within their reach. This blog explores why the counting of mobile money agents accurately is a critical aspect of financial inclusion
Agents Count: The True Size of Agent Networks in Leading Digital Finance Countries
This paper lays out a framework for understanding agent network size for digital financial services, drawing a distinction between agent tills and agent outlets. The paper also discusses agent activity rates.
Agent Network Accelerator Survey: Senegal Country Report 2015
Based on over 1,200 digital financial services (DFS) agent interviews conducted between November and December 2015, the ANA Senegal report, funded by UNCDF MM4P Programme, highlights findings on the DFS agent landscape in Senegal covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.