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Tag: Zeituna Mustafa

Winter is coming: Managing the digital onslaught

This blog discusses how the incumbents can bring about a digital transformation to utilise the disruptive power of technology and innovation.

Sep 21, 2018

Anup Singh, Zeituna Mustafa and Christine Gachui

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Sep 21, 2018

Anup Singh, Zeituna Mustafa and Christine Gachui

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Give us Some Credit! Meet the Digital Borrowers in Kenya

In this blog, we analyse how Kenyans use digital credit and suggest ways to adapt existing products to better serve these customers.

Aug 22, 2017

Zeituna Mustafa, Mercy Wachira and William Nanjero

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Aug 22, 2017

Zeituna Mustafa, Mercy Wachira and William Nanjero

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Where credit is due – Customer experience of digital credit in Kenya

The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.

Mar 22, 2017

Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa

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Mar 22, 2017

Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa

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