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Category: Publication

Alekh Sanghera, Ankush Khanna and Lokesh Singh

Setting Public Distribution System Right: Touchstone Case for Direct Benefit...

In this note on the Public Distribution System (PDS), we compare three alternative distribution models:...

Jun 29, 2015

Premasis Mukherjee

Loyalty based Mobile Insurance: Is Design Aligned to Business Objectives?

In this Note, we discuss shifting strategic objectives of telecom operators / mobile network operators...

Jun 25, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...

Jun 22, 2015

Lokesh Singh, Alekh Sanghera and Ankush Khanna

Setting Public Distribution System Right: The Case for ‘Direct Benefit...

This note covers the issues that plague the public distribution system (PDS) in India; alternative...

Jun 19, 2015

Ignacio Mas and Mike McCaffrey

UTL Telecom’s M-Sente (Model 4: Build on GSM airtime distributors)

UTL chose to build an agent network directly on top of its GSM network. Thus...

Jun 17, 2015

Ignacio Mas and Mike McCaffrey

United Commercial Bank Limited (Model 3: Piece together with smaller...

United Commercial Bank Limited (UCB) is reported to have 149 branches and 101 ATMs in...

Jun 17, 2015
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