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Resource Type: Briefing notes

David Cracknell, Graham Wright, Henry Sempangi, Peter Mukwana and Trevor Mugwang

Lessons from MicroSave’s Action Research Programme (2003)

This note documents the lessons learned in 2003 under the Action Research Programme of MicroSave....
Sep 22, 2004

Pamela Champagne

Process Mapping For Risk Management and Process Improvement

The note discusses in detail about constructing process maps for risk analysis and process improvements...
Aug 11, 2004

Graham Wright, David Cracknell and Lisa Parrott

Customer Service – Why It Is Important for MFIs

The note analyses the reasons for excellent customer services as a prime mandate for market...
Jun 4, 2004

Graham Wright, David Cracknell, Leonard Mutesasira and Rob Hudson

Corporate Brand and Identity  – Why They Are Important for...

This briefing note focuses on significance of corporate branding and lessons learned therein.
May 24, 2004

Elissa McCarter

Adapting Market Research Tools to Diverse Environments – Lessons from...

This note documents the lessons of several member organisations of MFC and selected microfinance institutions...
May 4, 2004

Monique Cohen

The Emerging Market-Led Microfinance Agenda

The briefing note discusses the shift towards a market led approach in microfinance. It concludes...
Mar 11, 2004
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

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