Is the non-exclusive agent network model paying off in Senegal?
The Helix Institute’s Agent Network Accelerator (ANA) Senegal country report, indicates that high levels of non-exclusivity (66%) among Senegalese agents offering competing products brings a great diversity of actors in a booming market. This blog looks at some of the advantages and challenges of the non-exclusive agent network model in this market.
Responsible digital finance: Seven customer risks that need attention now
This blog reviews current evidence on customer risks, including nationally representative quantitative surveys from the Financial Inclusion Insights (FII) studies and the Agent Network Accelerator (ANA) studies conducted by InterMedia and The Helix Institute. It also draws on findings from four consumer protection-focused country case studies (Bangladesh, Colombia, Philippines, and Uganda