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Tag: Agent network managers (ANMs)

Rocky Milingita

Price wars and agent motivation in rural areas of Côte...

In the current decade, mobile money and agent networks are positioned as a critical lever...
May 24, 2022

Raghuveer Dinavahi, Saloni Tandon and Surbhi Sood

CICO Agent Lifecycle – Interactive Digital Flipbook

Across the globe, a typical CICO agent goes through a range of experiences across various...
May 19, 2022

Mimansa Khanna and Sombul Munshi

A toolbox for business correspondent agents for better customer engagement

MSC and FIA Global developed and tested a toolbox of behavioral change communication tools to...
May 16, 2022

Akhand Tiwari, Mimansa Khanna and Sombul Munshi

Testing a behavioral design approach to deliver product information at...

Low- and moderate-income (LMI) Indians have limited customer awareness and behavioral biases, which affect how...
May 16, 2022

Akhand Tiwari, Gayatri Pandey, Moinuddin Mohammed, Ravi Kant and Raghuveer Dinavahi

“Train me like this”: Lessons from a pilot with CDOT...

As per the RBI guidelines, BC agents need to clear the IIBF BC/BF examination to...
Feb 3, 2022

Akhand Tiwari, Moinuddin Mohammed and Ravi Kant

“Train me like this”: Lessons from the pilot on IIBF...

Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF...
Jan 21, 2022
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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