Dorcas Muthoni, Kritika Shukla, Mohit Saini, Piyush Singh and Priya Garg
Financial institutions must take control of the quality of their financial services; to resolve issues...
Aakanksha Thakur, Samveet Sahoo, Prabir Barooah, Isvary Sivalingam and Grace Njoroge
The key insights from MicroSave study offer a glimpse of how gender can impact customer...
MicroSave’s “Payment Banks: What can we learn from Indian experience” is a handbook encapsulating 20...
The two blog series stresses that the key customer risk mitigation issues turn out to...
This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...