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Tag: BC agents
“Train me like this”: Lessons from a pilot with CDOT and JRGB on CICO agent training
As per the RBI guidelines, BC agents need to clear the IIBF BC/BF examination to continue offering BC services. However, CDOT, a BCNM, faced issues while helping its agents clear the IIBF BC examination. This deck details the concept we tested to increase the pass percentage of CDOT agents.
Feb 3, 2022
Akhand Tiwari, Gayatri Pandey, Moinuddin Mohammed, Ravi Kant and Raghuveer Dinavahi
Feb 3, 2022
Akhand Tiwari, Gayatri Pandey, Moinuddin Mohammed, Ravi Kant and Raghuveer Dinavahi
“Train me like this”: Lessons from the pilot on IIBF BC/BF certification
Between 2012 and 2021, out of approximately 300,000 agents, who appeared for the IIBF BC/BF exam, only 62% passed the exam. This blog details out the challenges faced by BC agents in passing the IIBF BC/BF exam. It also offers suggestions to policymakers on graded certifications based on the type of services offered by BCs.
Jan 21, 2022
We are looking up to business correspondents in the pandemic; but what are they looking at?
The business correspondent (BC) network in India has become indispensable for last-mile financial service delivery across urban and rural centers. In light of the current pandemic, our note highlights the challenges BC agents face while providing services in far-flung unbanked areas.
Jun 5, 2020
Ishita Sharma, Saloni Tandon, Mimansa Khanna and Anveshi Gupta