Direct Benefit Transfer program was thought to be effective method of achieving goal of financial inclusion. Its effectiveness was thought to be an outcome of necessity of making payments to individual bank accounts and also because of regularity of payments. However, due to operational issues its progress does not inspire much hope. At best DBT […]
Communication – The Achilles heel of direct benefit transfers – Part II
MicroSave strongly believes that an integrated communication approach should be the starting point of large Direct Benefit Transfer (DBT) programmes. Here, the MicroSave team present a case for beneficiary centric communication.