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    MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.

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    A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.

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Tag: Customer Service

Andrew Mnjama, Gerhard Coetzee and Kamau Kabbucho

Understanding the Re-birth of Equity Building Society in Kenya

This study report starts with Equity Bank’s market and how that translates into a product...
Nov 2, 2018

Soumya Harsh Pandey and Graham Wright

Customer Protection in Indian Digital Financial Services: Part 1: Recourse

The blog describes the status of customer protection practices embedded into digital financial service offerings...
Mar 15, 2018

MSC

Chartbuster Fintech Blogs from our Library – 2017

This blog lists out the top 10 MicroSave blogs from 2017.
Jan 3, 2018

Puneet Chopra and Pushkar Raj

Smart Electronic Ticketing for Public Transport

The blog discusses the smart eticketing for public transport in Fiji.
Nov 13, 2017

David Cracknell

Foresight in a FinTech Forest – Financial Technology Drives a...

Why financial institutions must make critical choices if they are to compete in the new...
Nov 8, 2017

Mohit Saini

Designing User-Friendly USSD Interface for Digital Financial Services

This note focuses on key user insights explaining the preference for USSD, which should remain...
Apr 7, 2017
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
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  • MFIs, industry bodies, and others
  • Partners

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