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Tag: David Cracknell

Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick

Process Mapping in Practice  

This note discusses process mapping - a technique that makes workflows visible. This note outlines...
Jun 7, 2005

David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Chassin and Graham Wright

Lessons from MicroSave’s Action Research Programme (2004)

Under its Action Research Programme, MicroSave learns and disseminates lessons relating to market-led microfinance. This...
May 31, 2005

David Cracknell

Serving Depositors: Managing Transactions 

A key challenge for many financial institutions is to provide high quality services at a...
May 17, 2005

David Cracknell

Serving Depositors: Branch Infrastructure

A key challenge for financial institutions serving the low-income market is how to optimise branch...
May 9, 2005

Graham Wright, Leonard Mutesasira, David Cracknell and Rob Hudson

Strategic marketing for microfinance institutions

Outlines a framework comprising three primary strategies focusing on: Corporate Brand and Identity, Competitive environments;...
Mar 1, 2005

Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick

Process mapping in practice

It presents brief case studies detailing the experience of Tanzania Postal Bank and Equity Bank...
Mar 1, 2005
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
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Expertise
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  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
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  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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