Resolving challenges for digital credit with segment-specific vulnerabilities
In Kenya, the demand for digital credit as a substitute for both informal and formal financial services is strong. Yet the question remains—is the reach of digital credit wide enough to help all Kenyans who need instant credit? This blog discusses the current context and gaps relating to specific customer segments, and the associated behavioral traits and challenges. It also highlights key recommendations made to providers based on the insights and lessons from Kenya.
How do MFI Clients Spend Remittance Money in the Philippines
In this video, Louie Cepe, Manager at MicroSave, talks about behavioural issues that drive utilisation of remittance income by recipients. He elaborates on how providers can nudge their clients to judiciously use the remittance money.
Are good banking systems and processes enough to entice customers?
A middle tier emerging bank wanted to service the Medium and Small Enterprise customer segment. While working with them, our learning was that the seemingly best products, processes, resources etc. might look good at a strategic level but it is bound to low adoption (fail) if not integrated with the human factors; their preferences, behaviour […]