The Product Development (PD) is second publication (OPE) Series. This brief publication mines MicroSave’s rich experience and blends it with that of leading consultants and practitioners in PD and research.
In this video, Pamela Champagne, Consultant, ShoreBank International, explains the importance of process mapping for MFIs and the benefits these could provide to the MFIs. Pamela emphasises that process maps can be used for various purposes such as staff training and orientation, to help visualise processes in their future state without making major capital investment […]
A Market-led Revolution – Equity Bank’s Continuing Story
This paper documents the history of Equity bank’s remarkable journey and assesses some of the lessons that can be learned by others. It also provides the details of the bank’s strategic and operational history.