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Tag: Process mapping

MSC

Product Development Booklet

The Product Development (PD) is second publication (OPE) Series. This brief publication mines MicroSave's rich...
May 6, 2010
Video

Pamela Champagne

Process Mapping

In this video, Pamela Champagne, Consultant, ShoreBank International, explains the importance of process mapping for...
Apr 27, 2009

David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright

Lessons from MicroSave’s Action Research Programme (2006)

This note documents the progress made under the Action Research programme of MicroSave during 2006.
Jul 2, 2007

Trevor Mugwang

Institutionalising Risk Management for MFIs – Framework and Challenges 

This note is based on MicroSave’s experience in developing risk management policies within its Action...
Jun 15, 2007

Graham Wright and David Cracknell

A Market-led Revolution – Equity Bank’s Continuing Story

This paper documents the history of Equity bank's remarkable journey and assesses some of the...
Mar 1, 2007

Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick

Process Mapping in Practice  

This note discusses process mapping - a technique that makes workflows visible. This note outlines...
Jun 7, 2005
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
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  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
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  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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  • Partners

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