Tag: Process mapping

The Product Development (PD) is second publication (OPE) Series. This brief publication mines MicroSave’s rich experience and blends it with that of leading consultants and practitioners in PD and research.

In this video, Pamela Champagne, Consultant, ShoreBank International, explains the importance of process mapping for MFIs and the benefits these could provide to the MFIs. Pamela emphasises that process maps can be used for various purposes such as staff training and orientation, to help visualise processes in their future state without making major capital investment […]

This note documents the progress made under the Action Research programme of MicroSave during 2006.

This note is based on MicroSave’s experience in developing risk management policies within its Action Research Partners (ARPs). It underlines a number of aspects that institutions seeking to adopt.

This paper documents the history of Equity bank’s remarkable journey and assesses some of the lessons that can be learned by others. It also provides the details of the bank’s strategic and operational history.

This note discusses process mapping – a technique that makes workflows visible. This note outlines the steps in process mapping.