Tag: Process mapping
Product Development Booklet
The Product Development (PD) is second publication (OPE) Series. This brief publication mines MicroSave’s rich experience and blends it with that of leading consultants and practitioners in PD and research.
May 6, 2010
Process Mapping
In this video, Pamela Champagne, Consultant, ShoreBank International, explains the importance of process mapping for MFIs and the benefits these could provide to the MFIs. Pamela emphasises that process maps can be used for various purposes such as staff training and orientation, to help visualise processes in their future state without making major capital investment […]
Apr 27, 2009
Lessons from MicroSave’s Action Research Programme (2006)
This note documents the progress made under the Action Research programme of MicroSave during 2006.
Jul 2, 2007
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright
Jul 2, 2007
David Cracknell, Henry Sempangi, Peter Mukwana, Trevor Mugwang, Lisa Parrott and Graham Wright
Institutionalising Risk Management for MFIs – Framework and Challenges
This note is based on MicroSave’s experience in developing risk management policies within its Action Research Partners (ARPs). It underlines a number of aspects that institutions seeking to adopt.
Jun 15, 2007
A Market-led Revolution – Equity Bank’s Continuing Story
This paper documents the history of Equity bank’s remarkable journey and assesses some of the lessons that can be learned by others. It also provides the details of the bank’s strategic and operational history.
Mar 1, 2007
Process Mapping in Practice
This note discusses process mapping – a technique that makes workflows visible. This note outlines the steps in process mapping.
Jun 7, 2005
Henry Sempangi, David Cracknell, Hermann Messan and Madhurantika Moulick