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Tag: Ritesh Dhawan

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...
Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Channel Satisfaction in Agent Banking

This Note covers the major areas where an agent's input would be valuable to ANMs...
Nov 17, 2011

Anurodh Giri, Ritesh Dhawan and Sakib Mehraj

Marketing Lessons for the E/M-Banking Sector from India’s Corporate Giants

This Note portrays some of the successful rural marketing strategies of Indian corporate and attempts...
Oct 19, 2011

Ritesh Dhawan, Stanley Thomas and Swati Mehta

Top Marketing Challenges for E/M-Banking (2/5)

This Note attempts to summarise the key challenges that the e/m-banking service providers face while...
Oct 3, 2011

Akhand Tiwari, Ritesh Dhawan and Vartika Shukla

Why People Do Not Use Present Banking Systems – A...

This Note examines the difficulties faced by low income households accessing banking services and presents...
May 5, 2011

Akhand Tiwari, Anurodh Giri, Minakshi Ramji, Abhishek Lahri, Alphina Jos and Ritesh Dhawan

Relative risk to the savings of the poor in Rajasthan

In order to understand how poor people save and the relative risks involved, MicroSave conducted...
Jan 6, 2011
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