Skip to content
  • Subscribe
  • FR
  • Light Dark
  • About us
  • What we do
    • Agriculture and food systems
    • Climate change and sustainability
    • Ethical AI and data solutions
    • Enterprise & Livelihood
    • Community & livelihoods
    • MSME development
    • Skilling and jobs
    • WASH
    • Youth
    • Agriculture and food systems
    • Climate change and sustainability
    • Ethical AI and data solutions
    Enterprise & Livelihood
    • Community & livelihoods
    • MSME development
    • Skilling and jobs
    • WASH
    • Youth
    • Evidence and impact measurement
    • Financial services
    • Banks
    • Central banks
    • Inclusive insurance
    • Microfinance
    • Digital financial services
    • Fintech
    • MFS
    • Payments
    • Evidence and impact measurement
    Financial services
    • Banks
    • Central banks
    • Inclusive insurance
    • Microfinance
    Digital financial services
    • Fintech
    • MFS
    • Payments
    • Government advisory
    • Smart governance
    • Social protection
    • GEDSI
    • Health and nutrition
    • Startup innovation and acceleration
    • Technology and DPI
    Government advisory
    • Smart governance
    • Social protection
    • GEDSI
    • Health and nutrition
    • Startup innovation and acceleration
    • Technology and DPI

    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
  • Expertise

    Financial services

    • Capacity building
    • Channel development
    • Design thinking and innovations
    • Institutional development

    Financial services

    • Capacity building
    • Channel development
    • Design thinking and innovations
    • Institutional development

    Enterprise & Livelihood

    • Marketing and communication
    • Policy and regulation
    • Product development
    • Program management

    Enterprise & Livelihood

    • Marketing and communication
    • Policy and regulation
    • Product development
    • Program management

    Government

    • Research
    • Responsible financial systems
    • Risk management
    • Strategy development

    Government

    • Research
    • Responsible financial systems
    • Risk management
    • Strategy development

    Evaluation

    • Data science

    Featured Insights

    insight A glimpse into the lives of women entrepreneurs in Bangladesh through MSC’s Financial Diaries research.
    insight MSC co-chairs the Climate Resilient Agriculture working group of the CIFAR Alliance, which focuses on building collaborative initiatives that harness and enable innovation to transform agri-food systems.
  • Library
  • Client & Partners
  • Proposals
  • Careers at MSC
  • Contact us

Tag: User research (user story)

Akshat Pathak, Anil Gupta, Vartika Shukla, Sunil Bhat, Nimesh Soni and Priya Garg

Agent Dormancy: Impact on Customers

Dormancy among agents is a cause of concern for financial inclusion in India. This note...

Apr 13, 2016

Arshi Aadil, Lokesh Singh and Mukesh Sadana

Role of Bank Mitrs in Direct Benefit Transfer Ecosystem: Are...

Trusted, committed and liquid Bank Mitrs can play a much bigger role in the government’s...

Dec 22, 2015

Ritesh Dhawan, Vartika Shukla and Anil Gupta

Cooperation or Competition

This blog talks about a major upheaval in the Indian OTC market post the announcement...

Sep 4, 2015

MSC and Muhammad Haroon

Over the Counter (OTC) in Pakistan: The Challenges and the...

This second in two blog series examines the challenges regarding the success of OTC and...

Jun 7, 2015

Graham Wright

“Clients Should Be At The Centre Of Your Business” –...

The more you engage with customers the clearer things become and the easier it is...

Mar 18, 2015

Amir Syed

The Aadhaar story in East Godavari

In this blog, Amir Hamza shares the experiences on how the Aadhaar story is unfolding...

Sep 27, 2013
  • 1
  • …
  • 3
  • 4
  • 5
  • 6
Subscribe to us now

Join our community and be the first to get exclusive updates of our work and more. Subscribe now and become part of our vibrant network!

Sign up now
msc-white-logo

MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

Our brands
  • helix-new-logo-2
  • m4d
  • Final Logo Lab-01 1

© 2026 MicroSave Consulting (MSC)

  • Terms of use
  • Privacy policy
  • Certifications
  • Code of business conduct
  • Quality assurance
This site uses cookies, by continuing your navigation, you agree with our Cookie Policy.