Anup Singh

Associate Director

Anup Singh leads MSC’s regional office in Anglophone Africa and heads the Helix Institute based in Nairobi, Kenya.

Anup Singh leads MSC’s regional office in Anglophone Africa and heads the Helix Institute based in Nairobi, Kenya. With fourteen years of experience, his expertise includes digital transformation of financial institutions; fintech mapping, scoping, and policy design; digital readiness assessment of social protection programs; digital credit scoping, design and policy; and training programs. He has consulted over 100 institutions including governments, fintechs, financial institutions, investors, and multilateral organizations in Kenya, Uganda, Rwanda, Ethiopia, Nigeria, Malawi, Tanzania, Zambia, and South Africa in African continent, and India, Sri Lanka, Bangladesh, Nepal, Vietnam, Myanmar, China, Papua New Guinea in the Asian continent. He has also trained at the Boulder Institute of Microfinance, Italy in 2017, 2018, and 2019

Posts by Anup Singh

MSME Finance in Malawi-Status and Opportunity for Financial Institutions

In this note, MicroSave conducted a study to understand the needs of MSME clients to give insights towards redefining the credit products and services to better serve this market niche.

MSME Finance in Rwanda-Status and Opportunity for Financial Institutions

This briefing note elaborates on key findings of the research and how financial institutions can profitably serve this strategic and niche segment in Rwanda.

Are good banking systems and processes enough to entice customers?

A middle tier emerging bank wanted to service the Medium and Small Enterprise customer segment. While working with them, our learning was that the seemingly best products, processes, resources etc. might look good at a strategic level but it is bound to low adoption (fail) if not integrated with the human factors; their preferences, behaviour […]

OTC: A digital stepping stone or a dead end path?

In this paper, we want to look more closely at OTC model, with the help of data from The Helix Institute, InterMedia and the GSMA, which provide an analytical perspective on the pros and cons of the OTC model. This will allow us to propose some recommendations on how to manage OTC going forward.

Debunking the Myth of OTC

OTC transactions are one of the most contentious issues in digital financial services (DFS). Some argue that OTC can decrease provider profitability, stymie product evolution, and can lead to unregistered transactions increasing the risk to terrorism financing and money laundering.This blog seeks to demystify one of the five concerns by analysing evidence from ANA research countries: OTC can prevent product evolution.

SME Finance: Opportunities for Banks

This presentation highlights the key opportunities for the banks in enhancing access to finance to SMEs and also retaining customers through provision of non-financial services.

How Saving Is Influenced by Behavioural Biases

This Note analyses the trends through behavioural economics lens and tracks behavioural factors responsible for – preferences for informal savings; procrastination towards savings commitment; and overwhelming preference for “fixed return” schemes.

Examining Remittances Through A Behavioural Lens

Migrant workers, are unique client segment that interests financial service providers- specifically the digital financial service providers. This Note examines decision making context and behavioural aspects of the migrant workers.