Doreen Ahimbisibwe

Senior Analyst

Doreen Ahimbisibwe is a Manager in the Banking and Financial Services domain of MSC.

Doreen Ahimbisibwe is a development practitioner and trainer with over a decade of experience in microfinance and retail banking. She has worked with various organizations, such as microfinance institutions, banks, telecoms, and nongovernmental organizations to solve various operational and strategic challenges. Doreen is a certified market researcher, trainer, and e-learning facilitator. Before joining MSC, she was a Personal Banker at the Barclays Bank.

Posts by Doreen Ahimbisibwe

Benchmarking Training and Support by Agent Network Management Model

Adequate training and on-going support are crucial to the success of an agent network. Third paper from the Agent Network Accelerator Capstone Paper series analyses the three Agent Network Management models.

Mobile Banking Stumbles on Challenges in the Ugandan Market

Why Ugandan customers continue to queue up at banks when they can use mobile money? We discuss three reasons – high transaction costs, unreliable systems, and preference for human contact.

Anchoring Agent Commissions: How Much is Enough?

How much does an agent need to earn to be satisfied, and stay motivated enough to provide a high quality of service to customers?  Behavioral science teaches us that people anchor their appraisals of value to other numbers around them in the ecosystem. Marketing firms understand this concept well, often enticing us to perceive a […]

Bending the Rules for Better Customer Service is probably a Good Thing

Better customer service leads to increased DFS usage, the blog states customer needs and behaviours that can be met within the bounds of mobile money system.