Vera Bersudskaya

Policy and Research Consultant

Vera is currently working as an Impact Fellow at Next Wave Impact. One of the driving goals of Next Wave Impact is to increase diversity in angel investing and high growth entrepreneurship.

Vera worked as a Market Insights Manager at MSC, from October 2015 to December 2017. Her experience spans digital transformation, impact investing, access to finance, economic development, education, and gender equality. After leaving MSC, she has worked with PHB Development and Echoing Green as a Consultant. Vera has a track record of international research design and execution to inform policy, business and program strategy and operations in for-profit and nonprofit sectors.

Posts by Vera Bersudskaya

Three Areas DFS Providers Prioritise to Enhance Agent Networks

The blog highlights three areas where Digital finance service providers need to priortise to enhance agent networks.

How Smart are Smartphone Lending Apps in Kenya?

Smartphone-based products in Kenya have been touted for their potential to improve the user experience for digital financial services, particularly among low literacy customers.

Where credit is due – Customer experience of digital credit in Kenya

The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.

Agents Count: The True Size of Agent Networks in Leading Digital Finance Countries

This paper lays out a framework for understanding agent network size for digital financial services, drawing a distinction between agent tills and agent outlets. The paper also discusses agent activity rates.

Working Together To Fight DFS Fraud

Fraud is one of the major threats to the emergence and sustainability of the DFS ecosystem. Uganda’s DFS market has long been plagued by fraud. The Helix 2015 ANA Uganda Report revealed that 53% of Uganda’s mobile money agents have experienced fraud within the last year – either personally or through one of their employees. At the recent launch of […]

Building a Business Case for Women Agents

Women agents provide great customer service. They are more attentive, helpful, diligent, and effective at building trust. They are also better at on-boarding women and other underserved populations than their male counterparts. These are often cited conclusions from a series of qualitative studies in India, Zambia, and other markets across Asia and Africa. At the same time, we still […]

Agent Network Accelerator Survey: Uganda Country Report 2015

This report highlights findings on the DFS agent landscape in Uganda covering agent profitability, transaction volumes, liquidity management and other important strategic considerations.