The blog highlights three areas where Digital finance service providers need to priortise to enhance agent networks.

This report is an aggregate of the data and the lessons learnt by the Helix Institute on how to design and develop an agent network throughout the four years that we have conducted the ANA project.

Smartphone-based products in Kenya have been touted for their potential to improve the user experience for digital financial services, particularly among low literacy customers.

This blog recommends three ways that banks can ensure their agents are happy and actively engaged in the agency business

This blog shares some insight on how DFS providers can benchmark customers to agent ratios

The research examined the process of applying for loans from different providers as well as conducting individual interviews with borrowers to understand their needs, aspirations, perceptions, and behaviors.

A person cannot decide to use a financial service until it has been extended within their reach. This blog explores why the counting of mobile money agents accurately is a critical aspect of financial inclusion

This blog shows how providers should track their agent inactivity carefully to understand its causes and remedies to ensure they have increased and profitable returns