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Tag: Agent banking

Jitendra Balani and Premasis Mukherjee

Agent Banking and Insurance: Is There A Value Alignment?

In this Note, we discuss the potential value for stakeholders in a situation where insurance...
Jun 29, 2012

Mukul Singh

Assessing Agent Profitability: MicroSave’s Agent Journal Studies

Profitability of the agents is at the foundation of a successful agent network. This PB...
Jun 1, 2012

Akhand Tiwari, Abhay Pareek and Ghiyazuddin Mohammad

Banks: The Preferred Remittance Services

This Note discusses the features of two agent-based remittance models introduced by banks
Mar 14, 2012

Minakshi Ramji, Akhand Tiwari and Ann Platt

Savings perceptions and preferences in India – The relative risk...

MicroSave conducted a study in three different Indian states – Rajasthan, Uttar Pradesh, and Tamil...
Feb 1, 2012

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Customer Satisfaction in Agent Banking

This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement...
Nov 21, 2011

Minakshi Ramji, Ritesh Dhawan and Sachin Bansal

Managing Channel Satisfaction in Agent Banking

This Note covers the major areas where an agent's input would be valuable to ANMs...
Nov 17, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Responsible Financial Systems – Empowering trust, driving Inclusion
Clients and partners
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  • Partners

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