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Tag: Banking correspondent
FINO’s Electronic Benefit Transfer System for Tendu Leaf Collectors – A Study
The current case study attempts to look at few EBT system set up by FINO in collaboration with the Uttar Pradesh Forest Corporation Ltd. for the rural producers.
Dec 9, 2012
Is the Business Correspondent Model in Policy Paralysis?
This Policy Brief examines the recent shift in policy direction for the business correspondent model in India and the associated challenges and potential consequences from a consumer standpoint.
Sep 1, 2012
The State of Business Correspondence: Agent Networks in India
This Policy Brief discusses that Financial inclusion cannot happen without agents and it will happen with better and more lasting results if all levels in this effort.
Mar 1, 2012
Remittances: The Evolving Competitive Environment
This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.
Mar 1, 2012
Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta
Managing Customer Satisfaction in Agent Banking
This Briefing Note discusses the design and implementation of a Customer and Channel Satisfaction Measurement and Management exercise which seeks feedback from m-banking customers on important areas.
Nov 21, 2011
No Thrills – Dormancy in NFA Accounts
MicroSave is undertaking a series of research studies to support the financial inclusion agenda in India. The research aims to understand the reasons for widespread dormancy in No Frills Accounts opened through various service providers like public and private sector banks, RRBs and business correspondents. The research was conducted in the states of Uttar Pradesh, Rajasthan and Tamil Nadu and involved focus group discussions and individual interviews with NFA customers and bank staff.
May 10, 2011