Tag: Cash-in Cash-out (CICO) points

Impact of the COVID-19 pandemic on CICO agents in Indonesia

Large-scale movement restrictions, falling consumer demand, and rising unemployment have taken a toll on CICO agents in Indonesia. Our report analyzes the impact of the pandemic on these agents, highlights their coping strategies, and provides recommendations to help them recover.

Jun 22, 2020

Alfa Pelupessy, Astri Sri Sulastri, Gloria Sinaga and Raunak Kapoor

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India: Impact of COVID-19 on Business Correspondents

This report highlights the impact of COVID-19 on business correspondent (BC) agents in India and the issues they faced while delivering financial services in the wake of the pandemic. It also offers policy recommendations to help BCs offer uninterrupted services.

Jun 11, 2020

Aakash Mehrotra, Abhishek Anand, Gayatri, Manoj Nayak, Mohak Srivastava, Nitish Narain, Surbhi Sood and Shobhit Mishra

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CICO Agents: The under-valued “first responders”

Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.

Apr 15, 2020

Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra

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CICO Economics in Indonesia

MSC and Boston Consulting Group (BCG) conducted a study on the economics of Cash-In/Cash-Out (CICO) agent networks in Indonesia. The objective of this study was to generate actionable insights to build more sustainable CICO networks in a country that has over a million agents from both banks and non-banking organizations.

Dec 6, 2019

MSC

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Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 2

In this blog, we provide a high-level outline of six options to support the impact of Agent Network Management Companies (ANMCs).

Feb 12, 2019

Chris Wolff, Prabir Barooah and Graham Wright

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Face-to-face network specialists: Helping institutions better bring digital finance to the unreached Part 1

This blog series outlines potential next steps towards an augmented future, which visionaries in the industry could explore through the support of Agent Network Management Companies (ANMC).

Feb 5, 2019

Chris Wolff, Prabir Barooah and Graham Wright

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