Impact of the COVID-19 pandemic on CICO agents in Indonesia
Large-scale movement restrictions, falling consumer demand, and rising unemployment have taken a toll on CICO agents in Indonesia. Our report analyzes the impact of the pandemic on these agents, highlights their coping strategies, and provides recommendations to help them recover.
India: Impact of COVID-19 on Business Correspondents
This report highlights the impact of COVID-19 on business correspondent (BC) agents in India and the issues they faced while delivering financial services in the wake of the pandemic. It also offers policy recommendations to help BCs offer uninterrupted services.
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.
MSC and Boston Consulting Group (BCG) conducted a study on the economics of Cash-In/Cash-Out (CICO) agent networks in Indonesia. The objective of this study was to generate actionable insights to build more sustainable CICO networks in a country that has over a million agents from both banks and non-banking organizations.