Jacqueline Jumah and Mike McCaffrey
Since the launch of M-PESA in 2007 the story of digital finance in Kenya has been synonymous...
This Note highlights one of the least recognised success factors - the careful pilot testing...
The mobile money scenario in Kenya is undergoing a vast change. The author highlights the...
Better customer service leads to increased DFS usage, the blog states customer needs and behaviours...
Leena Anthony and Karthik Balasubramanian
The blog states that the better services provided by the mobile money agents has a...