Tag: Nitin Garg

Bill payments —The secret to sustainability?

Mobile banking hasn’t really achieved sustainability yet. Everyone talks about it as an almost done deal. Nevertheless, cash still trumps all.

Jan 14, 2014

Ann Platt and Nitin Garg

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Great business for banks – So why are they slow to build agency banking?

In this blog, MicroSave elaborates the reasons why despite clear business opportunity banks are reticent and unwilling to commit to agency banking.

Aug 26, 2013

Graham Wright, Nitin Garg, Puneet Chopra, Amit Garg and Premasis Mukherjee

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Channel Satisfaction Measurement and Mangement (CSM) in M-Banking

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool called CSM developed by MicroSave. The tool is widely used in the m-banking researches conducted by MicroSave for ANMs. It proposes that the ANM should gather regular feedback from its customers and channel partners (retailers and distributors) on various aspects […]

Dec 12, 2012

Nitin Garg

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Saddling Up a Dead Horse: Financial Inclusion in India

Providers need to think of the BC model as a “distributed banking model” rather than as a “financial inclusion drive” to meet regulatory compulsions or social objectives.

Jun 12, 2012

Denny George and Nitin Garg

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Remittances: The Evolving Competitive Environment

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects and issues around the different remittance models.

Mar 1, 2012

Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta

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Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.

Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

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