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Tag: Nitin Garg

Video

Nitin Garg

Channel Satisfaction Measurement and Mangement (CSM) in M-Banking

Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool...
Dec 12, 2012

Denny George and Nitin Garg

Saddling Up a Dead Horse: Financial Inclusion in India

Providers need to think of the BC model as a "distributed banking model" rather than...
Jun 12, 2012

Abhay Pareek, Sonal Agrawal, Akhand Tiwari, Puneet Chopra, Graham Wright, Nitin Garg, Ritesh Dhawan, Shayandeep and Swati Mehta

Remittances: The Evolving Competitive Environment

This Policy Brief examines the various facets of remittance product offerings, highlights some important aspects...
Mar 1, 2012

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and...
Nov 25, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be...
Nov 18, 2011

Nitin Garg and Shivshankar V

Incentivising E/M-Banking Agents

This Note discusses the basics of incentivising e/m-banking agents. It also discusses the different types...
Nov 15, 2011
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age.

What we do
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