In this video series-1 on delinquency loan, Richard Turner, former Chief Credit Officer, ShoreBank, shares his observations on psychological aspects of managing problem loans and treating them as a learning experience. Richard stresses upon the need to identify problems at the monitoring stage only before they become full-fledged problem loans. He lists out the key […]
This video discusses the typical steps followed by Equity Bank Kenya to manage a delinquent loan and describes the recovery process of Biashara Imara product. Equity bank team explains that the process begins with a call to the borrower followed by a visit to his/her residence. If the loan amount is still arrear then the […]