Akhand Tiwari and Minakshi Ramji
This Note presents the development and the implementation of an innovative qualitative research tool directed...
Mukesh Sadana, George Mugweru, Joyce Murithi, David Cracknell and Graham Wright
The Note examines progress towards financial inclusion in Kenya, and concludes that while M-PESA's rails...
Akhand Tiwari, Sachin Bansal and Vartika Shukla
This Note discusses whether end customers are willing to pay for financial services delivered by...
Denny George and Venkat Attaluri
This Note describes clients' preferences for desired agent profiles in India, and looks at how...
Mukesh Sadana, George Mugweru, Joyce Murithi, David Cracknell and Graham Wright
This Note examines if, how and where financial institutions are realising the potential of M-PESA...