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Tag: ANM
Agent Network Accelerator Programme
This report focusses on The Agent Network Accelerator programme which aims at increasing global understanding of how to build and manage sustainable cash-in/cash-out (CICO) networks in poor communities, and across broad geographies.
Oct 11, 2013
Why Tech-based Banking cannot Replace Agents for Financial Inclusion?
Agents act as a vital link for the banks and financial institutions to reach out to the financially excluded segment. But can they be replaced by technology? In this episode, MSC’s digital financial expert Mukesh Sadana reveals why the time is not right for technology enabled banking. In his own words, “Agents play a very crucial […]
Jun 18, 2013
Bank Managed Agent Networks – The Challenges
This paper discusses the challenges banks are likely to face in building and managing their own agent networks.
Mar 1, 2013
Channel Satisfaction Measurement and Mangement (CSM) in M-Banking
Nitin Garg, Specialist and mobile banking expert at MicroSave talks about a qualitative research tool called CSM developed by MicroSave. The tool is widely used in the m-banking researches conducted by MicroSave for ANMs. It proposes that the ANM should gather regular feedback from its customers and channel partners (retailers and distributors) on various aspects […]
Dec 12, 2012
Role of Agent Network Manager and Newer Partnerships
An expanded basket of m-banking product mix for customers and agents cannot be offered by an ANM alone. To do so, it needs to get into partnership with institutions that will offer different products. This is true for both the bank-led and the non-bank led models. Puneet Chopra, who works as an m-banking consultant at […]
Dec 5, 2012
Integration and interoperability of financial services – Good for the poor, great for banks and governments
There has been a growing debate on whether greater integration and interoperability of banking and other financial services provided through the ANMs/BCNMs is a prerequisite for greater acceptance and adoption of the BC model by the consumers. MicroSave conducted a comprehensive research study on the need for integration and interoperability of financial services for the […]
Jul 6, 2012
Puneet Chopra, Nitish Narain, Abhay Pareek, Nishant Kumar, Sharad Bangari, Sonal Agrawal, Akhilesh Singh and Ritika Srivastava