Analysis of India’s payment system indicators in Q2 2020
The COVID-19 pandemic pushed many users to adopt digital payments as they seek convenience and safety. MSC’s analysis of five categories of payment systems indicators in India indicates that these systems are dependable, durable, and command the mass market’s confidence.
Coping with COVID-19 – A demand-side view from Uganda
MSC conducted a research study to assess what the low- and middle-income (LMI) segments in Uganda understand about COVID-19 in terms of awareness, preventive measures being taken, gender dynamics at play in their households, and the use of digital financial services during this time. We present our findings in this report.
Responses to the financial impacts of COVID-19 through social cash transfers and digital payment infrastructure
The financial impact of COVID-19 has been hitting the poor. Governments are adjusting cash transfer programs and utilizing national payment systems to mitigate these negative impacts. This blog reviews responses from Latin America, Asia and Sub Saharan Africa where governments with limited resources are coming up with innovative solutions to the crisis.
How India is securing its G2P beneficiaries from COVID-19 – Lessons for other countries to create a G2P delivery platform
In the first blog from our new series on lessons from India for the world, we will look at the basic components of the digitized G2P ecosystem that enabled India to support beneficiaries even when the whole country was under lock down. We will follow this with detailed modules on each component.
Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)
Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.