Fr
  • About us
  • Covid-19
  • Sectors
    Banking, financial services, insurance (BFSI)Governments and regulatorsWater, sanitation, and hygiene (WASH)Social payments and refugeesMicro, small, and medium enterprise (MSME)AgricultureEducation and skillsDigital and FinTechGender and youth
  • Expertise
    Government regulations and policyDigital technology and channelsProducts and channelsPolicy and strategyOrganizational transformationMarketing and communicationDesign thinking and innovationData InsightsTraining
  • Library
  • Clients and partners
    Multilateral organizations and international NGOsGovernment and regulatorsDigital financial services providersBanking institutionsMFIs, industry bodies, and othersPartners
  • Careers
  • Contact us
Subscribe
Fr

Tag: SBI

Non-bank-bank partnerships: Break-ups, new dates on the cards?

Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]

Aug 12, 2014

MSC

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Aug 12, 2014

MSC

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email

Structuring and Managing Agent Network – II

The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.

Nov 1, 2012

Puneet Chopra, Anup Singh and Mukesh Sadana

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Nov 1, 2012

Puneet Chopra, Anup Singh and Mukesh Sadana

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email

Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.

Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email

Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).

Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email

Graduating SBI Tatkal Customers

This Note discusses when and why customers may be ready to try new services beyond the entry Tatkal product.

Nov 4, 2011

Abhishek Lahri, Sharad Bangari and Swati Mehta

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Nov 4, 2011

Abhishek Lahri, Sharad Bangari and Swati Mehta

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email

Product Marketing Strategies for E/M-Banking (4/5)

This Note focuses on explaining the importance of product marketing strategy for e/m-banking service providers.

Oct 12, 2011

Stanley Thomas and Anurodh Giri

Share on Twitter Share on Facebook Share on Linkedin Share via Email
View Article

Oct 12, 2011

Stanley Thomas and Anurodh Giri

View Article
Share on Twitter Share on Facebook Share on Linkedin Share via Email

1 2
HOME
  • About us
  • Covid 19
  • Library
  • Careers
  • Contact us

SECTORS
  • Banking, financial services, insurance (BFSI)
  • Governments and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender and youth

EXPERTISE
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training

CLIENTS AND PARTNERS
  • Multilateral organizations and international NGOs
  • Government and regulators
  • Banking institutions
  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners
FOLLOW US
  • Facebook
  • Twitter
  • LinkedIn
  • Newsletter
  • About MSC
  • Terms of use
  • Privacy
  • Code of business conduct
Copyright ©2020 MicroSave Consulting (MSC) | Follow us   

Microsave Bulletin

Follow us    Copyright ©2020 MicroSave Consulting (MSC)
Subscribe to Microsave Bulletin

Get our updates straight in your inbox!