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Tag: SBI

Non-bank-bank partnerships: Break-ups, new dates on the cards?

Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]

Aug 12, 2014

MSC

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Aug 12, 2014

MSC

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Structuring and Managing Agent Network – II

The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.

Nov 1, 2012

Puneet Chopra, Anup Singh and Mukesh Sadana

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Nov 1, 2012

Puneet Chopra, Anup Singh and Mukesh Sadana

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Lessons from CSMs: Customer Perspectives

This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.

Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

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Nov 25, 2011

Ritesh Dhawan, Minakshi Ramji and Nitin Garg

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Lessons from CSMs: Agent Perspectives

This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).

Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

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Nov 18, 2011

Minakshi Ramji, Ritesh Dhawan and Nitin Garg

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Graduating SBI Tatkal Customers

This Note discusses when and why customers may be ready to try new services beyond the entry Tatkal product.

Nov 4, 2011

Abhishek Lahri, Sharad Bangari and Swati Mehta

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Nov 4, 2011

Abhishek Lahri, Sharad Bangari and Swati Mehta

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Product Marketing Strategies for E/M-Banking (4/5)

This Note focuses on explaining the importance of product marketing strategy for e/m-banking service providers.

Oct 12, 2011

Stanley Thomas and Anurodh Giri

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Oct 12, 2011

Stanley Thomas and Anurodh Giri

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