Tag: SBI
Non-bank-bank partnerships: Break-ups, new dates on the cards?
Until this month RBI maintained the view that only licensed commercial banks can offer cash-out services. As a result, a number of banks and non-banks formed partnerships. In fact, the RBI’s view hasn’t changed. The RBI has simply decided to regulate non-banks offering business correspondent services too, as differentiated, Payments Banks (PB). Business correspondents (BC) were the […]
Aug 12, 2014
Structuring and Managing Agent Network – II
The Briefing Note # 136, reviewed agent networks managed by MNOs. This Note focuses on bank managed agent networks – either directly or by outsourcing to third parties.
Nov 1, 2012
Lessons from CSMs: Customer Perspectives
This Note focuses on feedback received from customers on the product offering, customer service, and the processes involved in m-banking, all important aspects of product acceptance and usage.
Nov 25, 2011
Lessons from CSMs: Agent Perspectives
This Note particularly focuses on agent (customer service point/CSP) feedback. Regular CSM exercises can be very helpful in taking the pulse of its agents or customer service points (CSPs).
Nov 18, 2011
Graduating SBI Tatkal Customers
This Note discusses when and why customers may be ready to try new services beyond the entry Tatkal product.
Nov 4, 2011
Product Marketing Strategies for E/M-Banking (4/5)
This Note focuses on explaining the importance of product marketing strategy for e/m-banking service providers.
Oct 12, 2011