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Month: March 2017

Vera Bersudskaya

Bench marking customer to agent ratios

This blog shares some insight on how DFS providers can benchmark customers to agent ratios
Mar 29, 2017

Graham Wright, Mercy Wachira, Vera Bersudskaya, William Nanjero and Zeituna Mustafa

Where credit is due – Customer experience of digital credit...

The research examined the process of applying for loans from different providers as well as...
Mar 22, 2017

Priyank Mishra, Akshat Pathak, Richa Valechha, Mohit Saini, Avantika Kushwaha, Shreya Gupta, Meenal Malik, Saborni Poddar and Rajnish Kumar

Demonetisation and digitisation – A diagnostic study

This demand-side diagnostic study aims to gauge the end-user experience in adopting cashless modes (including...
Mar 9, 2017

Vera Bersudskaya and Mike McCaffrey

Getting it right: Why counting mobile money agents accurately matters

A person cannot decide to use a financial service until it has been extended within...
Mar 6, 2017

Vera Bersudskaya

Targeting agent activity to increase returns

This blog shows how providers should track their agent inactivity carefully to understand its causes...
Mar 6, 2017

Vera Bersudskaya and Mike McCaffrey

Defining terms and options for measuring access to digital finance

This article summarizes recommendations from a newly released paper titled “Agents Count”, containing some initial...
Mar 3, 2017
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
  • Education and skills
  • Digital and FinTech
  • Gender equality and social inclusion (GESI)
  • Youth
  • Health and nutrition
  • Climate change and sustainability
Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
Clients and partners
  • Multilateral organizations and international NGOs
  • Government and regulators
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  • Digital financial services providers
  • Banking institutions
  • MFIs, industry bodies, and others
  • Partners

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