Akhand Tiwari

Associate Partner

Akhand Jyoti Tiwari is Associate Partner at MSC who leads behavioral research and design work in the organization. He has worked in Bangladesh, Cambodia, Ethiopia, India, Indonesia, Kenya, Qatar, the Philippines, Lao PDR, Nepal, and Zambia. Akhand spearheads MSC’s flagship approach to behavioral research and design for financial services—MI4ID.

Akhand’s area of expertise includes the application of design thinking and behavioral economics in the financial services domain. He has worked on microfinance, digital financial services (DFS), SME finance, customer research and customer segmentation, user experience. His experience in program design covers areas, such as financial capability, marketing, and communication. Akhand has worked with diverse financial service providers including MFIs, insurance companies, banks, agent network managers, telecom companies offering DFS, the Government of India, and central banks. Before joining MSC, Akhand worked with the Centre for Micro Finance at IFMR, Chennai, India. Akhand was part of two major research studies: an impact evaluation of MFI’s financial program, including health education and awareness of loan contracts amongst its clients. He also conceptualized short-term studies on microfinance dropouts; the state of financial inclusion in the states of Madhya Pradesh; profiling microfinance clients; and understanding cattle markets in Uttar Pradesh. He holds a Post Graduate Diploma in Forest Management from the Indian Institute of Forest Management (IIFM) in Bhopal. Akhand is fluent in Hindi and English and has a working knowledge of French.

Posts by Akhand Tiwari

Savings perceptions and preferences in India – The relative risk to the savings of the poor

MicroSave conducted a study in three different Indian states – Rajasthan, Uttar Pradesh, and Tamil Nadu this past year to seeks answers to the following questions: How do poor people save and what works best for them among the formal, semi-formal, and informal choices available? Why do they choose one investment or savings versus another, […]

Mobile Money – Questions That Your Clients Will Ask You

This Note is a summary of some of the key questions that usually surface during customer interactions regarding the use of e/m-banking platforms.

Understanding remittance networks in Punjab and Uttar Pradesh

This research explores the various remittance options currently available to Indian migrant workers in Punjab and recipient families in rural Uttar Pradesh. It also examines the benefits a business correspondent (BC) remittance service may provide to both.

Leveraging Unique Identification (UID) for Mobile Banking in India

This Note takes a closer look at how UID can make m-banking more accessible in India.

Measuring Willingness to Pay

This Note presents the development and the implementation of an innovative qualitative research tool directed at determining the level of ‘Willingness To Pay’ (WTP) for BC services.

Clients’ Willingness to Pay “Reasonable Fee” for BC Services

This Note discusses whether end customers are willing to pay for financial services delivered by Business Correspondents, and if yes, how much are they willing to pay.

Comparing Business Correspondent With Informal Saving Avenues

This Note focuses on comparing informal saving avenues with “Business Correspondent” (BC) services on a variety of attributes.

Why People Do Not Use Present Banking Systems – A Case For BCs

This Note examines the difficulties faced by low income households accessing banking services and presents a case for the acceptance of BC model for expanding the reach of banking services.