Evelyne Matibe, Olivia Obiero, Anup Singh and Diana Siddiqui
This report highlights the impact of COVID-19 on CICO (cash-in and cash-out) agents in Kenya...
Doreen Ahimbisibwe, Edward Obiko and Anup Singh
Shared agent networks help providers to reduce the cost of platform management and maintenance, agent...
Ishita Sharma, Saloni Tandon, Mimansa Khanna and Anveshi Gupta
The business correspondent (BC) network in India has become indispensable for last-mile financial service delivery...
Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra
Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face...
Part 1 of this series focused on why it is important for financial institutions to...