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Resource Type: Case studies
Impact of the COVID-19 pandemic on low- and moderate-income (LMIs) populations and micro, small, and medium enterprises (MSMEs)- Comparative report
This report provides an overview of the impact of COVID-19 on low- and moderate-income (LMIs) populations, and micro, small, and medium enterprises (MSMEs), and cash-in and cash-out (CICO) agents, in Asia and Africa, their coping strategies, and recommendations for policymakers and financial service providers to support them.
Jan 27, 2021
Is ‘Cashless’ the Road Ahead towards Digital India?
This case-study will provide you a sneak-peek to the journey of the creation of the first “cashless” panchayat in Odisha.
Aug 8, 2017
Sunil Bhat, Mohit Saini, Anil Gupta, Samveet Sahoo, Shweta Menon and NPCI
Eko In India
Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of India (SBI), ICICI Bank and Yes Bank.Eko is effectively running multiple agent networks in tandem and therefore providing a third-party specialist model for banks.
Jun 24, 2016
Mission-Focused Decision Making at ASKI – A Case Study on Social Performance Management
This case study traces ASKI’s one-year journey to strengthen its capacity to track and report on its progress to attain its mission.
Aug 25, 2015
UTL Telecom’s M-Sente (Model 4: Build on GSM airtime distributors)
UTL chose to build an agent network directly on top of its GSM network. Thus far it has registered 8,000 agents, 2,700 of which are active on a 90 day basis.
Jun 17, 2015
United Commercial Bank Limited (Model 3: Piece together with smaller master agents)
United Commercial Bank Limited (UCB) is reported to have 149 branches and 101 ATMs in Bangladesh. UCB originally wanted to build its own agent network so it could maintain a high level of control over its agents, ensuring both compliance with Bangladesh Bank regulations, and a high level of service for customers.
Jun 17, 2015