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Resource Type: Case studies

Impact of the COVID-19 pandemic on low- and moderate-income (LMIs) populations and micro, small, and medium enterprises (MSMEs)- Comparative report

This report provides an overview of the impact of COVID-19 on low- and moderate-income (LMIs) populations, and micro, small, and medium enterprises (MSMEs), and cash-in and cash-out (CICO) agents, in Asia and Africa, their coping strategies, and recommendations for policymakers and financial service providers to support them.

Jan 27, 2021

Anup Singh, Diana Siddiqui and Graham Wright

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Jan 27, 2021

Anup Singh, Diana Siddiqui and Graham Wright

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Is ‘Cashless’ the Road Ahead towards Digital India?

This case-study will provide you a sneak-peek to the journey of the creation of the first “cashless” panchayat in Odisha.

Aug 8, 2017

Sunil Bhat, Mohit Saini, Anil Gupta, Samveet Sahoo, Shweta Menon and NPCI

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Aug 8, 2017

Sunil Bhat, Mohit Saini, Anil Gupta, Samveet Sahoo, Shweta Menon and NPCI

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Eko In India

Eko is a Business Correspondent (India’s term for banking agent) serving the State Bank of India (SBI), ICICI Bank and Yes Bank.Eko is effectively running multiple agent networks in tandem and therefore providing a third-party specialist model for banks.

Jun 24, 2016

Ignacio Mas and Mike McCaffrey

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Jun 24, 2016

Ignacio Mas and Mike McCaffrey

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Mission-Focused Decision Making at ASKI – A Case Study on Social Performance Management

This case study traces ASKI’s one-year journey to strengthen its capacity to track and report on its progress to attain its mission.

Aug 25, 2015

Jesila Ledesma, Lalaine Joyas and Rajarshi Dutta

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Aug 25, 2015

Jesila Ledesma, Lalaine Joyas and Rajarshi Dutta

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UTL Telecom’s M-Sente (Model 4: Build on GSM airtime distributors)

UTL chose to build an agent network directly on top of its GSM network. Thus far it has registered 8,000 agents, 2,700 of which are active on a 90 day basis.

Jun 17, 2015

Ignacio Mas and Mike McCaffrey

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Jun 17, 2015

Ignacio Mas and Mike McCaffrey

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United Commercial Bank Limited (Model 3: Piece together with smaller master agents)

United Commercial Bank Limited (UCB) is reported to have 149 branches and 101 ATMs in Bangladesh. UCB originally wanted to build its own agent network so it could maintain a high level of control over its agents, ensuring both compliance with Bangladesh Bank regulations, and a high level of service for customers.

Jun 17, 2015

Ignacio Mas and Mike McCaffrey

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Ignacio Mas and Mike McCaffrey

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