Mimansa Khanna and Sombul Munshi
MSC and FIA Global developed and tested a toolbox of behavioral change communication tools to...
Akhand Tiwari, Mimansa Khanna and Sombul Munshi
Low- and moderate-income (LMI) Indians have limited customer awareness and behavioral biases, which affect how...
Disha Bhavnani and Surbhi Sood
This deck highlights the predominant cash-in and cash-out (CICO) agent models in India across an...
Disha Bhavnani, Manali Jain and Sunil Bhat
Incentives remain a critical factor besides others to steer agents’ decision-making to onboard or continue...
Akhand Tiwari, Saloni Tandon, Lakshmi Thangallapally and Jayana Jain
Individuals choose a channel for financial transactions based on several factors beyond just the economic...