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Tag: Graham A.N. Wright

Graham Wright

Solving Customer Service Issues in Digital Finance – Can Do,...

The two blog series stresses that the key customer risk mitigation issues turn out to...
Jun 26, 2015

Graham Wright

In Our Digital Financial Service We Trust?

Fraud, service downtime, agent illiquidity, fear of sending money to the wrong number, and charging...
Jun 24, 2015

Graham Wright

A question of trust – Mitigating customer risk in digital...

This paper synthesizes four studies examining customer experience in Bangladesh, Colombia, Philippines, and Uganda. It...
Jun 22, 2015

Pawan Bakshi, Graham Wright and Manoj Sharma

What’s Undermining India’s Financial Inclusion Progress?

The blog recommends that the government set an adequate rural DBT commission rate of at...
Jun 8, 2015

Graham Wright

Two More Revolutions Underway in Kenya

The mobile money scenario in Kenya is undergoing a vast change. The author highlights the...
May 13, 2015

Manoj Sharma, Graham Wright and Pawan Bakshi

How a 1% DBT Commission Could Undermine India’s Financial Inclusion...

This PB focuses on last-mile banking agent (Bank Mitr) networks that will disburse DBT payments...
May 6, 2015
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MSC (MicroSave Consulting) is a global consulting firm that enables social, financial, and economic inclusion for everyone in the digital age. We have been at the center of the digital finance revolution since its early days.

Sectors
  • Banking, financial services, and insurance (BFSI)
  • Government and regulators
  • Water, sanitation, and hygiene (WASH)
  • Agriculture and food systems
  • Social payments and refugees
  • Micro, small, and medium enterprise (MSME)
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  • Youth
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Expertise
  • Government regulations and policy
  • Digital technology and channels
  • Products and channels
  • Policy and strategy
  • Organizational transformation
  • Marketing and communication
  • Design thinking and innovation
  • Data Insights
  • Training
  • Catalytic finance
  • Research, evaluation, and analytics
  • Customer protection and engagement for responsible finance
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  • Partners

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