Tag: Mobile money

Impact of the COVID-19 pandemic on CICO agents- Uganda report

This report explores the impact of COVID-19 on CICO agents in Uganda. It also highlights the strategies agents adopted to stay afloat during the pandemic and provides recommendations for policymakers and financial service providers to support these agents better.

Jul 15, 2020

Doreen Ahimbisibwe, Anup Singh, Aakash Mehrotra and Mohak Srivastava

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The role of DFS agents during the Covid-19 crisis

In the time of COVID-19, agent networks in Kenya are coping with lock-downs and curfews, social distancing and hygiene, and reduced hours of bank operations. Using near-live data from the Caribou Data platform and MSC’s extensive experience on agent networks, the blog attempts to understand the situation for mobile money and banking agents on the ground in Kenya.

Apr 16, 2020

MSC and Caribou Data

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CICO Agents: The under-valued “first responders”

Our ongoing research uncovered a set of unique challenges that cash-in/cash-out (CICO) agents currently face in the context of the COVID-19 pandemic. Here, we look at the experience and behaviors of CICO agents across eight countries and explore ways to support them through favorable policies, even as the disease rages on around the world.

Apr 15, 2020

Nitish Narain, Abhishek Anand, Surbhi Sood and Shobhit Mishra

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Trust Busters! A dozen reasons why your potential customers do not trust your agents (particularly in rural areas)

Alarmingly, most users who sign up for digital financial services do not actually end up using them, largely due to a lack of trust in agents. This holds true even in the case of relatively “advanced” geographies. “Trust busters” examines the evidence and lists out 12 reasons behind this worrying trend of interest in agency banking that fails to convert into regular usage.

Feb 18, 2020

Graham Wright, Nitish Narain and Raunak Kapoor

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Mobile Money is improving the financial health of people in Bangladesh

For the underserved populations of rural Bangladesh, mobile financial services promise to be the gateway to full-fledged financial services in the future.

Feb 10, 2020

MSC

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Is there room for optimism in the Kenyan digital credit sector?

This blog sheds light on the current state of the digital credit sector in Kenya highlighting the growth that has been experienced over the last 3 years. In addition, it also brings to our attention the positive trend that has been observed in the performance of mobile loans.

Sep 19, 2019

Olivia Obiero and Wanjiku Kiarie

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